Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding customer behaviors and anticipating needs (e.g., what problems they’re trying to solve, what their primary…
Tag: Elevate the Citizen Experience
in blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership0by
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Breaking Down Silos for Better Citizen Experience
Digital service integration is a top goal for many government agencies. Citizen expectations of digital services are based on the smooth interaction they have with commercial entities like their…
in blog, Executive team, Herndon Virginia, highpoint, human resources, In the News, Kristen Mullins, news, Press Releases, Reston Virginia0by
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HighPoint Global Names New Chief Human Resources Officer
Reston, VA– February 22, 2018 – HighPoint Global®, the citizen experience companyTM, today announced the appointment of Kristen Mullins to its executive team as Chief Human Resources Officer. In this role,…
in blog, CX Resources, Digital, digital services, digitization, doug taylor, highpoint, In the News, news, social media, user experience0by
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User-centric approach to digitization is a winning strategy
Federal agencies are increasingly looking to digitization to better serve today’s citizens. Some agencies have made great strides in bringing their services online in a user-friendly way. Others are leveraging…
in Acquisition, blog, CEO, Company Integration, highpoint, In the News, news, News & Events, Organization, Press Releases, Primescape, Reston Virginia0by
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HighPoint Global Acquires Primescape Solutions to Enhance Citizen Experience Capabilities
Combined company positioned to help government agencies manage entire citizen experience. Reston, VA – Oct. 23, 2017 – HighPoint Global®, the citizen experience companyTM, today announced the acquisition of Primescape…
in blog, Contact Center Training, derrick spires, doug taylor, Gamification, In the News, news, Strategy, Thought Leadership, training0by
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Want to Improve Contact Center Training? Try a Gamification Approach
Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. These types of simulations are particularly useful when training customer service representatives (CSRs) in a…