Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies
Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding ...
Breaking Down Silos for Better Citizen Experience
Digital service integration is a top goal for many government agencies. Citizen expectations of ...
HighPoint Global Names New Chief Human Resources Officer
Reston, VA– February 22, 2018 – HighPoint Global®, the citizen experience companyTM, today announced the appointment ...
User-centric approach to digitization is a winning strategy
Federal agencies are increasingly looking to digitization to better serve today’s citizens. Some agencies have ...
HighPoint Global Acquires Primescape Solutions to Enhance Citizen Experience Capabilities
Combined company positioned to help government agencies manage entire citizen experience. Reston, VA – Oct. ...
Want to Improve Contact Center Training? Try a Gamification Approach
Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. ...
