HighPoint Digital Awarded Immigration and Customs Enforcement Call Center Subcontract
Herndon, VA – November 22, 2022 – HighPoint Digital, a provider of IT and customer ...
HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts
Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience ...
HighPoint Employee Named Best Contact Center Agent Award Finalist
HighPoint Senior Customer Service Representative, Helen Breder-Greve, has been selected as a finalist for the ...
Hiring and Training CSRs for Digital Contact Center Work
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
4 Tips for Designing and Optimizing Contact Center Dashboards
In a complex environment such as a contact center, it is easy to become so ...
Using Voice Technology to Enhance Customer Service
When a customer calls into a contact center, they want a good experience, and they ...
