IT Modernization only works if people can use the new technology
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
In a complex environment such as a contact center, it is easy to become so ...
When a customer calls into a contact center, they want a good experience, and they ...
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Caller: "I can't figure out how to ask for a return on your website." Customer ...
First, they don't have to start from scratch. Federal government agencies are working to meet ...