MaryAnn Monroe

HighPoint CX Leader Wins Service to the Citizen Award

Nate Durham2019-03-22T10:43:54-04:00March 22, 2019|Advanced analytics, awards, blog, citizen experience, cx, highpoint, MaryAnn Monroe, news, News & Events, Public Service, Service to the Citizen Award|

HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the ...

Here’s What Feds Can Learn About CX from Local Government

Nate Durham2018-10-19T14:04:51-04:00August 30, 2018|Advanced analytics, blog, citizen experience, CoE, contact center, cx, cx landing, CX Resources, digital services, Federal Centers of Excellence, highpoint, In the News, MaryAnn Monroe, news, Operations, Public Service, Thought Leadership, user experience|

First, they don't have to start from scratch. Federal government agencies are working to meet ...

Three keys to strengthening citizen trust

Nate Durham2018-10-19T13:45:27-04:00July 9, 2018|Advanced analytics, blog, citizen experience, CoE, cx, cx landing, CX Resources, highpoint, In the News, MaryAnn Monroe, news, Organization, Public Service|

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, ...

Public Service Recognition Week: Celebrating the Front Line of CX

Nate Durham2018-08-13T11:51:55-04:00May 7, 2018|Advanced analytics, blog, citizen experience, cross-agency priorities (CAP), cx, In the News, LinkedIn, MaryAnn Monroe, news, Public Service, Public Service Recognition Week, Thought Leadership|

By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in ...

Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

Nate Durham2018-08-16T15:52:37-04:00March 22, 2018|blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership|

Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding ...

Breaking Down Silos for Better Citizen Experience

HighPoint2019-01-30T13:32:44-05:00February 26, 2018|blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership|

Digital service integration is a top goal for many government agencies. Citizen expectations of ...