HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts
Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience ...
Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience ...
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
In a complex environment such as a contact center, it is easy to become so ...
When a customer calls into a contact center, they want a good experience, and they ...
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Caller: "I can't figure out how to ask for a return on your website." Customer ...