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    Category: cx

    in Advanced analytics, citizen experience, contact center, Contract Vehicle, cx, cx landing, CX Resources, Federal Centers of Excellence, In the News, news, News & Events, Press Releases0by
    2129

    HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

    Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience services for government agencies, welcomes Stacey Au, Customer Experience (CX) Program Manager, to drive CX…

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    in Artificial Intelligence, cx, Digital, digital services, IT Modernization, IT Services, news, News & Events, Press Releases, RPA0by
    2862

    HighPoint Partners with UiPath to Improve Citizen Experiences through Automation

    Partnership enables government agencies to achieve operational effectiveness and improve customer experiences through RPA  Herndon, VA – November 12, 2020 – HighPoint, a provider of IT and digital services for…

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    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    5677

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    Video: A Powerful Tool for Connecting Citizens to Your Mission
    in Advanced analytics, blog, citizen experience, cx, CX Resources, digital services, doug taylor, HP insights, LinkedIn, Thought Leadership, Video, Video Production0by
    5520

    Video: A Powerful Tool for Connecting Citizens to Your Mission

    Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube. Facebook users generate more than 8 billion daily video views.…

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    in blog, cx, DevOps, Digital, digitization, Executive team, IT Modernization, LinkedIn, Operations, Sudhir Pucha0by
    4952

    Converting IT Operations from a Cost Center to an Innovation Center

    IT operations, while not citizen facing, are at the heart of government agencies. IT operations professionals are tasked with keeping agencies running so that they can serve citizens quickly and…

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    in Advanced analytics, awards, blog, citizen experience, cx, highpoint, MaryAnn Monroe, news, News & Events, Public Service, Service to the Citizen Award0by
    2437

    HighPoint CX Leader Wins Service to the Citizen Award

    HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the Citizen award winner in the category of CX Trailblazer. With a 26-year background in customer…

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