Breaking Down Silos for Better Citizen Experience
Digital service integration is a top goal for many government agencies. Citizen expectations of ...
HighPoint CEO to Speak at Mid-Atlantic Growth Conference in Virginia
HighPoint Global Chief Executive Officer, Ben Lanius, is scheduled to speak at the ACG National ...
Technology Is A Driving Force In Indiana
This article was originally published in Chief Executive by Indiana Economic Development. When California’s Salesforce ...
User-centric approach to digitization is a winning strategy
Federal agencies are increasingly looking to digitization to better serve today’s citizens. Some agencies have ...
It’s Really Not About Foosball and Free Lunch: Digging Into Employee Engagement
This article was originally published in CustomerThink. By Doug Taylor, Senior Director, HighPoint Global When ...
The Real Benefits of Artificial Intelligence
Adding AI to the contact center enables rapid information retrieval, leading to a better experience ...
