Clara is very affectionate and she loves ear and chest rubs. Clara is a quick […]

Lead instructional designers Christy McBride and Stacy Ricks will present, From Classroom to Computer: Training New […]

By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. […]

Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still […]

Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a […]

IT operations, while not citizen facing, are at the heart of government agencies. IT operations […]

Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced […]

Modernization is at the forefront of the government’s agenda, with virtually every agency being tasked […]

HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the […]

HighPoint Senior Customer Service Representative, Helen Breder-Greve, has been selected as a finalist for the […]

In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started […]

In a complex environment such as a contact center, it is easy to become so […]