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  • Lead instructional designers Christy McBride and Stacy Ricks will present, From Classroom to Computer: Training New […]

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  • Published July 30 on GovConWire Written by Matthew Nelson   John Cyrus, formerly a senior […]

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  • By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. […]

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  • Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still […]

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  • Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a […]

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  • IT operations, while not citizen facing, are at the heart of government agencies. IT operations […]

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  • Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced […]

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  • Modernization is at the forefront of the government’s agenda, with virtually every agency being tasked […]

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  • HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the […]

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  • HighPoint Senior Customer Service Representative, Helen Breder-Greve, has been selected as a finalist for the […]

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  • In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started […]

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  • In a complex environment such as a contact center, it is easy to become so […]

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