Converting IT Operations from a Cost Center to an Innovation Center
IT operations, while not citizen facing, are at the heart of government agencies. IT operations ...
IT operations, while not citizen facing, are at the heart of government agencies. IT operations ...
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
When a customer calls into a contact center, they want a good experience, and they ...
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to ...
Federal agencies are increasingly looking to digitization to better serve today’s citizens. Some agencies have ...