Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
In a complex environment such as a contact center, it is easy to become so ...
The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer ...
When a customer calls into a contact center, they want a good experience, and they ...