cx landing

HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

Nate Durham2021-04-15T12:12:47-04:00April 15, 2021|Advanced analytics, citizen experience, contact center, Contract Vehicle, cx, cx landing, CX Resources, Federal Centers of Excellence, In the News, news, News & Events, Press Releases|

Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience ...

Here’s What Feds Can Learn About CX from Local Government

Nate Durham2018-10-19T14:04:51-04:00August 30, 2018|Advanced analytics, blog, citizen experience, CoE, contact center, cx, cx landing, CX Resources, digital services, Federal Centers of Excellence, highpoint, In the News, MaryAnn Monroe, news, Operations, Public Service, Thought Leadership, user experience|

First, they don't have to start from scratch. Federal government agencies are working to meet ...

Three keys to strengthening citizen trust

Nate Durham2018-10-19T13:45:27-04:00July 9, 2018|Advanced analytics, blog, citizen experience, CoE, cx, cx landing, CX Resources, highpoint, In the News, MaryAnn Monroe, news, Organization, Public Service|

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, ...

Breaking Down Silos for Better Citizen Experience

HighPoint2019-01-30T13:32:44-05:00February 26, 2018|blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership|

Digital service integration is a top goal for many government agencies. Citizen expectations of ...