HighPoint Partners with UiPath to Improve Citizen Experiences through Automation
Partnership enables government agencies to achieve operational effectiveness and improve customer experiences through RPA Herndon, ...
Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
IT Modernization only works if people can use the new technology
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
Hiring and Training CSRs for Digital Contact Center Work
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
Contact center agents have little to fear with AI implementation
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Here’s What Feds Can Learn About CX from Local Government
First, they don't have to start from scratch. Federal government agencies are working to meet ...
