HighPoint Digital Awarded Analytics Platform Support Contract from Commodity Futures Trading Commission (CFTC)

HighPoint to continue support and platform innovation with this recompete award  Herndon, VA – August 4, 2022 – HighPoint Digital, a provider of IT and customer experience services for government agencies,…

Contact center agents have little to fear with AI implementation

There’s no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the death knell of contact centers for decades. In the 90s, technology enthusiasts predicted that contact…