Hiring and Training CSRs for Digital Contact Center Work
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
When a customer calls into a contact center, they want a good experience, and they ...
HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer ...
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Caller: "I can't figure out how to ask for a return on your website." Customer ...
Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially ...