Hiring and Training CSRs for Digital Contact Center Work
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
Using Voice Technology to Enhance Customer Service
When a customer calls into a contact center, they want a good experience, and they ...
HighPoint Operations VP to Speak at ICMI Contact Center Demo
HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer ...
Contact center agents have little to fear with AI implementation
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Plain Language Is the Key to Contact Center Scripting
Caller: "I can't figure out how to ask for a return on your website." Customer ...
Four Best Practices for Onboarding New Contact Center Employees
Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially ...
