We’ve been programmed to seek out information via technology. But certain work environments require more than technology-based learning solutions. Technology helps us learn every day. We consult Siri and Alexa…
Tag: Elevate the Citizen Experience
This Is the Best Way to Map a Great Citizen Experience
Josh Plaskoff is the director of learning and experience design at HighPoint Global. Originally published on Nextgov. On a road trip, you find yourself hopelessly lost. You spot a small…
in blog, contact center, CX Resources, Data, In the News, john loughlin, news, Uncategorized0by
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Four Keys to Creating a World Class Contact Center
Here’s a scenario we’re probably all familiar with: you place a call into a customer service line, and the automated system puts you on hold. You wait. And wait. And…
HighPoint Global to Present on “Citizen Experience (CX)” at the Customer Experience Summit
RESTON, VA – March 9, 2015 – HighPoint Global’s Senior Vice President of Delivery and Innovation, Abby Herriman, will be a featured speaker at Government Executive and Nextgov’s Customer Experience Summit…