Reston, VA– June 20, 2017 – HighPoint Global®, the citizen experience companyTM, today announced the appointment of Cal Shintani to its executive team as Chief Growth Officer. In this new…
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HighPoint Funds Autism Respite Care Program into Its 4th Year
INDIANAPOLIS, IN – May 24, 2017 – HighPoint Global®, the citizen experience companyTM, announced today that it has donated over $125,000 to support the Autism Society of Indiana’s (ASI) respite…
Contact Center Training Needs Technology and People
We’ve been programmed to seek out information via technology. But certain work environments require more than technology-based learning solutions. Technology helps us learn every day. We consult Siri and Alexa…
This Is the Best Way to Map a Great Citizen Experience
Josh Plaskoff is the director of learning and experience design at HighPoint Global. Originally published on Nextgov. On a road trip, you find yourself hopelessly lost. You spot a small…
Four Keys to Creating a World Class Contact Center
Here’s a scenario we’re probably all familiar with: you place a call into a customer service line, and the automated system puts you on hold. You wait. And wait. And…
Giving Citizen Satisfaction a Boost
Published on The Public Manager Written by Paula Ketter The ACSI Federal Government Report 2016 reports that “following three years of steady erosion ending in an all-time low score, citizen satisfaction with…