Reston, VA– June 20, 2017 – HighPoint Global®, the citizen experience companyTM, today announced the appointment of Cal Shintani to its executive team as Chief Growth Officer. In this new…
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HighPoint Funds Autism Respite Care Program into Its 4th Year
INDIANAPOLIS, IN – May 24, 2017 – HighPoint Global®, the citizen experience companyTM, announced today that it has donated over $125,000 to support the Autism Society of Indiana’s (ASI) respite…
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Contact Center Training Needs Technology and People
We’ve been programmed to seek out information via technology. But certain work environments require more than technology-based learning solutions. Technology helps us learn every day. We consult Siri and Alexa…
This Is the Best Way to Map a Great Citizen Experience
Josh Plaskoff is the director of learning and experience design at HighPoint Global. Originally published on Nextgov. On a road trip, you find yourself hopelessly lost. You spot a small…
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Four Keys to Creating a World Class Contact Center
Here’s a scenario we’re probably all familiar with: you place a call into a customer service line, and the automated system puts you on hold. You wait. And wait. And…
Giving Citizen Satisfaction a Boost
Published on The Public Manager Written by Paula Ketter The ACSI Federal Government Report 2016 reports that “following three years of steady erosion ending in an all-time low score, citizen satisfaction with…