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    Category: Uncategorized

    in blog, Executive team, growth, highpoint, news, Reston Virginia, Uncategorized0by
    2038

    HighPoint Global Names New Chief Growth Officer

    Reston, VA– June 20, 2017 – HighPoint Global®, the citizen experience companyTM, today announced the appointment of Cal Shintani to its executive team as Chief Growth Officer. In this new…

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    in autism, blog, community, donations, In the News, news, Uncategorized0by
    2077

    HighPoint Funds Autism Respite Care Program into Its 4th Year

    INDIANAPOLIS, IN – May 24, 2017 – HighPoint Global®, the citizen experience companyTM, announced today that it has donated over $125,000 to support the Autism Society of Indiana’s (ASI) respite…

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    in blog, contact center, Contact Center Training, doug taylor, In the News, news, training, Uncategorized0by
    2330

    Contact Center Training Needs Technology and People

    We’ve been programmed to seek out information via technology. But certain work environments require more than technology-based learning solutions. Technology helps us learn every day. We consult Siri and Alexa…

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    in blog, citizen experience, cx, CX Resources, In the News, news, Uncategorized0by
    1908

    This Is the Best Way to Map a Great Citizen Experience

    Josh Plaskoff is the director of learning and experience design at HighPoint Global. Originally published on Nextgov. On a road trip, you find yourself hopelessly lost. You spot a small…

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    in blog, contact center, CX Resources, Data, In the News, john loughlin, news, Uncategorized0by
    3788

    Four Keys to Creating a World Class Contact Center

    Here’s a scenario we’re probably all familiar with: you place a call into a customer service line, and the automated system puts you on hold. You wait. And wait. And…

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    in blog, CX Resources, In the News, news, Uncategorized0by
    1757

    Giving Citizen Satisfaction a Boost

    Published on The Public Manager Written by Paula Ketter  The ACSI Federal Government Report 2016 reports that “following three years of steady erosion ending in an all-time low score, citizen satisfaction with…

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