HighPoint Funds Autism Respite Care Program into Its 4th Year
INDIANAPOLIS, IN – May 24, 2017 – HighPoint Global®, the citizen experience companyTM, announced today ...
Contact Center Training Needs Technology and People
We’ve been programmed to seek out information via technology. But certain work environments require more ...
This Is the Best Way to Map a Great Citizen Experience
Josh Plaskoff is the director of learning and experience design at HighPoint Global. Originally published ...
Four Keys to Creating a World Class Contact Center
Here’s a scenario we’re probably all familiar with: you place a call into a customer ...
Giving Citizen Satisfaction a Boost
Published on The Public Manager Written by Paula Ketter The ACSI Federal Government Report 2016 reports that ...
Training to Boost the Citizen Experience
Scenario-based learning programs can equip new and seasoned employees to more effectively help their citizen ...
