Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer ...
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to ...