HighPoint Names Director of Technology as Critical Member of Business Development
Herndon, VA – March 10, 2022 – HighPoint, a provider of IT and customer experience ...
Herndon, VA – March 10, 2022 – HighPoint, a provider of IT and customer experience ...
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
When a customer calls into a contact center, they want a good experience, and they ...
There's no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the ...
The federal government is making progress on the customer experience (CX) goals laid out in the President’s Management ...