Lead Instructional Designers to Present at ICMI Conference
Lead instructional designers Christy McBride and Stacy Ricks will present, From Classroom to Computer: Training New ...
Lead instructional designers Christy McBride and Stacy Ricks will present, From Classroom to Computer: Training New ...
Modernization is at the forefront of the government’s agenda, with virtually every agency being ...
In today’s world, customers have become accustomed to serving themselves. This phenomenon may have started ...
Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially ...
Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to ...
The caller is onboard. The customer service representative (CSR) is onboard. And it's your job ...