A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still ...
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still ...
Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. ...
Here’s a scenario we’re probably all familiar with: you place a call into a customer ...
Published on The Public Manager Written by Paula Ketter The ACSI Federal Government Report 2016 reports that ...
RESTON, VA – March 9, 2015 – HighPoint Global’s Senior Vice President of Delivery and Innovation, ...