3 ways to get the most out of QA
By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. ...
A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still ...
Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a ...
