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    Category: Advanced analytics

    in Advanced analytics, news, News & Events, Press Releases0by
    978

    Announcing the 2021 HighPoint Cares Foundation Scholarship Recipients

    HighPoint Cares Foundation Inc. is pleased to announce that the 2021 HighPoint Cares Foundation scholarships have been awarded to Camila Carrillo Garbiras and Chase LaPlante. Both will receive a $5,000…

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    in Advanced analytics, citizen experience, contact center, Contract Vehicle, cx, cx landing, CX Resources, Federal Centers of Excellence, In the News, news, News & Events, Press Releases0by
    1880

    HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

    Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience services for government agencies, welcomes Stacey Au, Customer Experience (CX) Program Manager, to drive CX…

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    in Advanced analytics, Corporate Growth, In the News, IT Modernization, IT Services, john cyrus, Press Releases0by
    2597

    HighPoint Adds Federal IT Leader to Drive Technology Solutions for Government Clients

    HighPoint, a provider of IT and digital services for government agencies, announced today the addition of John Cyrus as Director of IT Strategy and Business Solutions. Cyrus brings more than…

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    3 ways to get the most out of QA
    in Advanced analytics, HP insights0by
    4596

    3 ways to get the most out of QA

    By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down on improving how they interact with their customers by enabling…

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    A Recipe for Customer Service Success: RTSA, CMS, and CSRs
    in Advanced analytics, CMS, Customer Service Representatives, cx, HP insights, Sudhir Pucha0by
    5464

    A Recipe for Customer Service Success: RTSA, CMS, and CSRs

    Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human voice over the phone. Sometimes this is a matter of…

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    in Advanced analytics, Business Development, Debbie Granberry, Press Releases0by
    4248

    HighPoint Adds Experienced Vice President to Lead Business Development

    Herndon, VA – October 16, 2019 – HighPoint, a provider of IT and digital services for government agencies, announced today the addition of Debbie Granberry to its business and sales…

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