john loughlin

Four Best Practices for Onboarding New Contact Center Employees

Nate Durham2018-09-19T10:33:53-04:00September 19, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, john loughlin, news, Operations, Thought Leadership, training, Vice President|

Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially ...

Refining the Hiring Process

Nate Durham2018-07-30T12:50:29-04:00June 14, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President|

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill ...

How to Get Lasting Benefits from Temporary Employees

Nate Durham2018-07-30T15:22:57-04:00June 12, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, training, user experience|

Hiring temporary workers for spikes in contact center demand is common. Companies across industries do ...

Four Keys to Creating a World Class Contact Center

Nate Durham2019-05-23T14:50:14-04:00April 28, 2017|blog, contact center, CX Resources, Data, In the News, john loughlin, news, Uncategorized|

Here’s a scenario we’re probably all familiar with: you place a call into a customer ...

Smart Hiring for Time-strapped Contact Centers

Nate Durham2022-09-26T10:52:58-04:00November 15, 2016|blog, In the News, john loughlin, news, Uncategorized|

Written by HighPoint's John Loughlin Published on Contact Center World When it comes to hiring, ...