Plain Language Is the Key to Contact Center Scripting

2018-10-03T14:12:02-04:00October 3, 2018|Advanced analytics, Beth LaPlante, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, highpoint, In the News, news, Operations, Plain Language, Thought Leadership, user experience|

Caller: "I can't figure out how to ask for a return on your website." Customer ...