Plain Language Is the Key to Contact Center Scripting
Caller: "I can't figure out how to ask for a return on your website." Customer ...
Making Scripts Understandable Is as Easy as A-E-I-O-U
The caller is onboard. The customer service representative (CSR) is onboard. And it's your job ...
HighPoint Senior Editors to Conduct a Training Session at ACES 2018 Conference
Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session ...
