Plain Language Is the Key to Contact Center Scripting
Caller: "I can't figure out how to ask for a return on your website." Customer ...
Caller: "I can't figure out how to ask for a return on your website." Customer ...
The caller is onboard. The customer service representative (CSR) is onboard. And it's your job ...
Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session ...