Editing

Plain Language Is the Key to Contact Center Scripting

Nate Durham2018-10-03T14:12:02-04:00October 3, 2018|Advanced analytics, Beth LaPlante, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, highpoint, In the News, news, Operations, Plain Language, Thought Leadership, user experience|

Caller: "I can't figure out how to ask for a return on your website." Customer ...

Making Scripts Understandable Is as Easy as A-E-I-O-U

Nate Durham2018-07-30T15:31:17-04:00June 27, 2018|Advanced analytics, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, Helen O'Guinn, highpoint, In the News, indiana, news, Plain Language, Thought Leadership, training|

The caller is onboard. The customer service representative (CSR) is onboard. And it's your job ...

HighPoint Senior Editors to Conduct a Training Session at ACES 2018 Conference

HighPoint2018-04-13T20:17:22-04:00March 12, 2018|blog, conference, Editing, highpoint, In the News, news, training|

Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session ...