Converting IT Operations from a Cost Center to an Innovation Center
IT operations, while not citizen facing, are at the heart of government agencies. IT operations ...
HighPoint Program Operations Director Receives Patriot Award
Employer Support of the Guard and Reserve (ESGR), a Department of Defense program, has announced ...
New ACSI Report on Customer Satisfaction Doesn’t Tell the Whole Story on CX
The American Customer Satisfaction Index (ACSI) recently released the results of its latest survey. The headlines declared that customer ...
HighPoint to Expand Indianapolis Presence
Company dedicated to growing central Indiana employee base to deliver citizen-centric digital services for government ...
HighPoint Operations VP to Speak at ICMI Contact Center Demo
HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer ...
Plain Language Is the Key to Contact Center Scripting
Caller: "I can't figure out how to ask for a return on your website." Customer ...
