Legacy LMS to Cloud Migration for Continuous Call Center Support

Legacy LMS to Cloud Migration for Continuous Call Center Support

HighPoint Digital, Inc. (HighPoint) uses a Learning Management System (LMS) to deploy training and scripts to over 15,000 Customer Service Representatives (CSRs) at Medicare and Medicaid contact centers nationwide.

HighPoint has extensive experience housing LMS content in both third-party content management system and directly in LMS Cloud storage. We supported the Centers for Medicare and Medicaid Services (CMS) on-premises LMS solution for many years, eventually transitioning smoothly to a secure Government cloud environment without disrupting the User Experience (UX). Through this migration, we mirrored the legacy LMS in look and feel, avoided disruption to users and downstream supporting applications, ensured data integrity, and eliminated user downtime. We seamlessly integrated this solution with our existing tools, including Sharable Content Object Reference Model (SCORM), and our content management system.

Moving to the cloud environment increased speed, availability, and uptime, provided the ability to scale to meet flexible needs, and reduced cost. The environment shift was unnoticeable to users, but they still enjoyed the operational efficiencies and improved business processes.

The Results:

The Results:

The move reinforced HighPoint’s commitment to Agile processes, with the ability to instantly adjust and respond to changing environments and shifting requirements without impacting users. Working in the cloud meant a consolidated server footprint, reduced hardware and Operations and Maintenance (O&M) costs, and lower energy consumption.

HighPoint Digital Inc.

HighPoint Digital is a company that specializes in providing IT support and customer service solutions to the federal government.  Want to know more?

Learn more about us

Related Posts

  • Supporting Affordable Care Act Consumers and Medicare Beneficiaries
  • Keeping Troops Fed in Support of the Defense Logistics Agency
  • Making e-Health Records a Reality for Health and Human Services