To help ensure safe and affordable housing and to help rebuild public trust by identifying fraud, abuse, and waste of HUD resources, the Real Estate Assessment Center (REAC) within the Public and Indian Housing Department (PIH) – a division of the U.S. Department of Housing and Urban Development (HUD) – recognized the need for a secure and modern system to manage information on the condition of HUD properties.
To assist HUD in achieving its objectives, HighPoint provided management support, information technology planning, analysis, system development, testing, and maintenance. HighPoint made sure all system releases adhered to the HUD established and prescribed protocols and rules for software development, configuration management, and software quality control test processes. HighPoint’s process improvement initiatives allowed REAC to embrace Agile principles in a methodical manner without interfering with existing procedures. Following the Agile framework, HighPoint developed automated testing, continuous integration/continuous delivery, and other innovative SDLC processes.
The result of our efforts led to the rate of releases increasing by 300%, and the failure rate of releases lowered from 12% to 0%, providing more accurate and timely information to aid more than 3.2 million low-income households across the country.