https://highpointdigital.com/a-cause-to-celebrate-highpoint-makes-generous-donation-to-autism-society/2014-06-11T13:23:57-04:00https://highpointdigital.com/highpoint-global-named-winner-2014-business-awards/2026-06-22T09:08:09-04:00https://highpointdigital.com/highpoint-global-ranked-6-on-washington-technologys-fast-50/2026-06-22T09:07:54-04:00https://highpointdigital.com/highpoint-walks-for-autism-speaks-this-sunday-october-5/2014-10-03T10:59:14-04:00https://highpointdigital.com/highpoint-global-to-present-on-citizen-experience-cx-at-the-customer-experience-summit/2015-03-09T10:46:26-04:00https://highpointdigital.com/highpoint-federal-times-partner-on-cx-white-paper-called-transforming-the-citizen-experience/2015-03-18T09:36:55-04:00https://highpointdigital.com/d-j-dart-joins-highpoint-global-business-development-executive/2019-05-23T15:11:43-04:00https://highpointdigital.com/highpoints-ben-lanius-named-ey-entrepreneur-year-2015-award-winner-ohio-valley/2026-06-22T09:07:39-04:00https://highpointdigital.com/highpoint-employees-raise-4000-autism-speaks-indianapolis/2015-06-08T15:49:43-04:00https://highpointdigital.com/highpoint-global-continues-support-autism-society-indianas-respite-care-program/2015-07-13T15:28:33-04:00https://highpointdigital.com/josh-plaskoff-publishes-4-myths-citizen-experience/2015-08-03T13:18:39-04:00https://highpointdigital.com/highpoint-global-ranked-2-washington-technologys-fast-50/2026-06-22T09:08:23-04:00https://highpointdigital.com/highpoint-global-ranks-no-1-government-services-2015-500-annual-list-fastest-growing-companies/2015-08-12T14:36:00-04:00https://highpointdigital.com/highpoint-employees-raise-9000-autism-speaks/2015-10-23T15:12:10-04:00https://highpointdigital.com/improve-citizen-experience-cross-agency-collaboration/2019-05-23T14:50:15-04:00https://highpointdigital.com/states-improve-citizen-experience-service-delivery/2019-05-23T14:50:15-04:00https://highpointdigital.com/multidimensional-citizen/2019-05-23T14:50:15-04:00https://highpointdigital.com/harnessing-power-metrics-balanced-scorecards/2019-05-23T14:50:15-04:00https://highpointdigital.com/highpoint-global-announces-cx-maturity-model-assessment-tool/2018-09-21T10:44:14-04:00https://highpointdigital.com/digital-customer-service-oxymoron/2019-05-23T14:50:14-04:00https://highpointdigital.com/highpoint-raises-awareness-funds-autism-organizations/2016-06-30T08:42:12-04:00https://highpointdigital.com/white-paper-employee-experience-ex-critical-link-citizen-experience/2016-07-28T12:16:30-04:00https://highpointdigital.com/6-steps-align-agencies-citizen-experience/2019-05-23T14:50:14-04:00https://highpointdigital.com/highpoint-awarded-professional-services-gsa-schedule/2016-09-06T12:59:07-04:00https://highpointdigital.com/strategies-improve-quality-service/2019-05-23T14:50:14-04:00https://highpointdigital.com/citizen-relationship-management-requires-crm/2019-05-23T14:50:14-04:00https://highpointdigital.com/highpoint-global-partners-broadsword-solutions-corp/2016-09-20T14:40:40-04:00https://highpointdigital.com/highpoint-global-announces-citizen-experience-curriculum/2018-09-21T10:47:33-04:00https://highpointdigital.com/customer-service-bad/2019-05-23T14:50:14-04:00https://highpointdigital.com/smart-hiring-time-strapped-contact-centers/2022-09-26T10:52:58-04:00https://highpointdigital.com/facilitate-change-cx-manage/2019-05-23T14:50:14-04:00https://highpointdigital.com/distill-vas-strategic-plan-action/2019-05-23T14:50:14-04:00https://highpointdigital.com/listening-customers-stories-responding-feedback-builds-brand-loyalty/2019-05-23T14:50:14-04:00https://highpointdigital.com/5-steps-building-world-class-contact-center-reps/2019-05-23T14:50:14-04:00https://highpointdigital.com/making-feedback-improve-citizen-experience/2019-05-23T14:50:14-04:00https://highpointdigital.com/highpoint-offer-services-gsa-schedule/2017-03-28T13:17:01-04:00https://highpointdigital.com/training-boost-citizen-experience/2019-05-23T14:50:14-04:00https://highpointdigital.com/giving-citizen-satisfaction-boost/2019-05-23T14:50:14-04:00https://highpointdigital.com/keys-creating-world-class-contact-center/2019-05-23T14:50:14-04:00https://highpointdigital.com/map-great-citizen-experience/2019-05-23T14:50:14-04:00https://highpointdigital.com/contact-center-training-technology-people/2019-05-23T14:50:13-04:00https://highpointdigital.com/highpoint-funds-autism-respite-care-program-4th-year/2018-09-21T15:48:03-04:00https://highpointdigital.com/contact-center-training-gamification-approach/2018-10-23T10:36:32-04:00https://highpointdigital.com/highpoint-global-llc-achieves-cmmi-maturity-level-2/2026-06-22T09:07:05-04:00https://highpointdigital.com/real-benefits-artificial-intelligence/2018-08-21T09:49:03-04:00https://highpointdigital.com/user-centric-approach-digitization-winning-strategy/2019-01-22T13:37:27-05:00https://highpointdigital.com/its-foosball-free-lunch-digging-employee-engagement/2018-03-20T09:02:47-04:00https://highpointdigital.com/breaking-silos-citizen-experience/2019-01-30T13:32:44-05:00https://highpointdigital.com/technology-driving-force-indiana/2018-04-13T20:21:01-04:00https://highpointdigital.com/highpoint-ceo-to-speak-at-mid-atlantic-growth-conference-in-virginia/2026-06-22T09:06:49-04:00https://highpointdigital.com/citizen-satisfaction-government-services-reaches-11-year-high/2018-06-05T17:22:41-04:00https://highpointdigital.com/contact-centers-center-digital-omnichannel-communication-strategies/2018-08-16T15:52:37-04:00https://highpointdigital.com/primescape-solutions-to-rebrand-as-highpoint/2019-05-23T15:19:13-04:00https://highpointdigital.com/citizen-experience-takes-center-stage-in-public-sector/2018-08-02T14:00:53-04:00https://highpointdigital.com/public-service-recognition-week-celebrating-the-front-line-of-cx/2018-08-13T11:51:55-04:00https://highpointdigital.com/highpoint-named-finalist-for-2018-corporate-growth-awards/2019-05-23T15:21:49-04:00https://highpointdigital.com/highpoint-wins-2018-corporate-growth-award/2019-05-23T15:23:17-04:00https://highpointdigital.com/how-to-get-lasting-benefits-from-temporary-employees/2018-07-30T15:22:57-04:00https://highpointdigital.com/refining-the-hiring-process/2018-07-30T12:50:29-04:00https://highpointdigital.com/federal-centers-excellence-improvements-cx-on-track/2018-09-24T10:30:00-04:00https://highpointdigital.com/making-scripts-understandable-is-as-easy-as-a-e-i-o-u/2018-07-30T15:31:17-04:00https://highpointdigital.com/strengthening-citizen-trust/2018-10-19T13:45:27-04:00https://highpointdigital.com/new-guidance-federal-agencies-clear-roadmap-delivering-great-customer-experiences/2019-03-29T10:53:38-04:00https://highpointdigital.com/digitization-brings-changes-csr-training/2018-08-08T09:55:18-04:00https://highpointdigital.com/what-feds-can-learn-about-cx-from-local-government/2018-10-19T14:04:51-04:00https://highpointdigital.com/four-best-practices-onboarding-new-contact-center-employees/2018-09-19T10:33:53-04:00https://highpointdigital.com/plain-language-is-the-key-to-contact-center-scripting/2018-10-03T14:12:02-04:00https://highpointdigital.com/highpoint-named-finalist-2018-moxie-award/2019-05-23T14:15:05-04:00https://highpointdigital.com/operations-vp-icmi-contact-center-demo/2020-05-19T15:43:55-04:00https://highpointdigital.com/contact-center-agents-little-fear-with-ai/2020-05-19T16:11:14-04:00https://highpointdigital.com/highpoint-expand-indianapolis-presence/2019-05-23T14:16:29-04:00https://highpointdigital.com/highpoint-renews-cmmi-appraisals/2019-05-23T14:17:04-04:00https://highpointdigital.com/voice-technology-enhance-customer-service/2019-01-29T12:29:40-05:00https://highpointdigital.com/acsi-report-customer-satisfaction-cx/2019-02-11T11:07:14-05:00https://highpointdigital.com/4-tips-designing-optimizing-contact-center-dashboards/2019-03-11T09:56:10-04:00https://highpointdigital.com/hiring-training-csrs-digital-contact-center-work/2019-03-12T10:36:40-04:00https://highpointdigital.com/highpoint-employee-named-best-contact-center-agent-award-finalist/2019-03-20T16:06:51-04:00https://highpointdigital.com/highpoint-cx-leader-wins-service-citizen-award/2019-03-22T10:43:54-04:00https://highpointdigital.com/it-modernization-only-works-people-use-new-technology/2020-05-19T15:34:43-04:00https://highpointdigital.com/highpoint-awarded-coe-discovery-bpa-contact-centers/2019-06-18T10:02:08-04:00https://highpointdigital.com/highpoint-program-operations-director-receives-patriot-award/2019-07-23T10:09:59-04:00https://highpointdigital.com/it-operations-cost-center-innovation-center/2019-08-19T10:55:54-04:00https://highpointdigital.com/highpoints-it-and-digital-services-now-available-on-cio-sp3/2019-09-10T14:42:13-04:00https://highpointdigital.com/video-powerful-tool-connecting-citizens-mission/2020-05-19T15:35:40-04:00https://highpointdigital.com/highpoint-adds-experienced-vice-president-to-lead-business-development/2020-04-09T10:59:27-04:00https://highpointdigital.com/a-recipe-for-customer-service-success-rtsa-cms-and-csrs/2020-04-09T14:11:10-04:00https://highpointdigital.com/3-ways-to-get-the-most-out-of-qa/2020-04-09T14:09:50-04:00https://highpointdigital.com/announcing-the-2020-highpoint-cares-scholarship-recipient/2020-08-13T10:49:59-04:00https://highpointdigital.com/highpoint-partners-with-uipath-to-improve-citizen-experiences-through-automation/2020-11-12T15:14:38-05:00https://highpointdigital.com/highpoint-adds-cx-leader-to-accelerate-federal-contact-center-transformation-efforts/2021-04-15T12:12:47-04:00https://highpointdigital.com/lead-instructional-designers-to-present-at-icmi-conference/2021-04-19T12:18:28-04:00https://highpointdigital.com/announcing-the-2021-highpoint-cares-foundation-scholarship-recipients/2021-07-22T11:27:39-04:00https://highpointdigital.com/highpoint-appraised-at-cmmi-level-3-in-development-and-level-2-in-services/2022-02-08T10:53:08-05:00https://highpointdigital.com/ben-lanius/2026-06-04T10:51:50-04:00https://highpointdigital.com/michael-spagna/2026-06-04T10:50:37-04:00https://highpointdigital.com/highpoint-awarded-application-development-support-services-adss-idiq-contract-for-the-federal-communications-commission-fcc-2/2022-09-28T12:21:10-04:00https://highpointdigital.com/announcing-the-2022-highpoint-scholarship-recipients/2022-10-13T09:45:18-04:00https://highpointdigital.com/highpoint-digital-awarded-analytics-platform-support-contract-from-commodity-futures-trading-commission-cftc/2022-09-29T08:46:06-04:00https://highpointdigital.com/highpoint-digital-awarded-immigration-and-customs-enforcement-call-center-subcontract/2022-11-22T16:10:21-05:00https://highpointdigital.com/update-on-clara-highpoints-service-dog/2023-02-24T16:01:52-05:00https://highpointdigital.com/highpoint-digital-inc-and-think-systems-inc-awarded-contract-to-support-centers-for-medicare-medicaid-services-contact-center/2023-03-21T12:55:14-04:00https://highpointdigital.com/highpoint-pinnacle-awards-2023/2023-07-11T17:17:35-04:00https://highpointdigital.com/announcing-highpoints-scholarship-recipients/2023-08-16T17:50:02-04:00https://highpointdigital.com/highpoint-sponsors-tail-wags-book-bags-for-their-march-charity-of-the-month/2024-03-26T14:12:36-04:00https://highpointdigital.com/highpoint-leads-the-way-with-cutting-edge-approach-to-remote-training-services/2024-03-26T14:11:38-04:00https://highpointdigital.com/highpoint-digital-champions-veteran-support-through-stop-soldier-suicide-sponsorship/2024-04-17T16:37:43-04:00https://highpointdigital.com/highpoint-digital-launches-information-on-digital-innovation-capabilities/2024-05-14T12:12:43-04:00https://highpointdigital.com/highpoint-deepens-community-engagement-with-may-charity-of-the-month-homes-for-our-troops/2024-05-22T12:37:23-04:00https://highpointdigital.com/highpoint-digital-promotes-mike-spagna-to-executive-vice-president-and-chief-operations-officer/2024-06-04T09:17:48-04:00https://highpointdigital.com/highpoint-digital-inc-driving-change-through-sponsorship-and-support/2024-06-05T12:58:29-04:00https://highpointdigital.com/highpoint-digital-inc-announces-donate-life-as-junes-charity-of-the-month/2024-06-19T18:20:28-04:00https://highpointdigital.com/highpoint-digital-in-it-to-win-it-against-blood-cancer/2024-07-25T17:05:19-04:00https://highpointdigital.com/highpoint-announces-doctors-without-borders-as-august-charity-of-the-month/2024-08-26T18:34:25-04:00https://highpointdigital.com/highpoint-announces-2024-scholarship-recipients/2026-02-11T10:28:11-05:00https://highpointdigital.com/highpoint-names-ronald-mcdonald-house-charities-of-central-indiana-as-september-charity-of-the-month/2024-09-17T11:17:17-04:00https://highpointdigital.com/unlocking-success-the-power-of-user-experience-and-human-centered-design-in-modern-business/2024-09-25T15:53:43-04:00https://highpointdigital.com/the-importance-of-agile-methodology-in-government-digital-transformation/2024-10-17T14:44:06-04:00https://highpointdigital.com/highpoint-announces-charity-of-the-quarter-clear-cell-sarcoma-foundation/2024-10-24T11:17:01-04:00https://highpointdigital.com/leading-the-way-in-learning-management-and-training-development/2025-01-07T08:59:41-05:00https://highpointdigital.com/highpoint-digital-awarded-prime-contract-on-oasis/2025-01-09T09:02:31-05:00https://highpointdigital.com/chris-baugh/2026-06-04T10:24:26-04:00https://highpointdigital.com/highpoint-digital-appraised-cmmi-level-3/2025-01-16T14:28:46-05:00https://highpointdigital.com/cicily-allen/2026-06-04T10:34:05-04:00https://highpointdigital.com/donna-gould/2026-06-04T10:35:26-04:00https://highpointdigital.com/kieran-mahoney/2026-06-04T10:37:23-04:00https://highpointdigital.com/nissrine-darwich/2026-06-04T10:42:56-04:00https://highpointdigital.com/wayne-hull/2026-06-04T10:38:21-04:00https://highpointdigital.com/highpoint-digital-elevates-engagement-through-strategic-communications/2025-06-04T13:27:44-04:00https://highpointdigital.com/highpoint-earns-certification-for-iso-90012015/2025-06-10T09:11:18-04:00https://highpointdigital.com/medicare-at-60/2025-07-30T13:54:51-04:00https://highpointdigital.com/dr-graham-impact-during-shift-to-medicare/2025-07-31T10:47:11-04:00https://highpointdigital.com/highpoint-charity-the-baltimore-station/2025-08-14T09:52:43-04:00https://highpointdigital.com/highpoint-collects-pop-tabs-ronald-mcdonald-house/2025-09-23T09:16:01-04:00https://highpointdigital.com/2025-pinnacle-award-winners-highpoint-digital/2025-11-19T10:42:31-05:00https://highpointdigital.com/highpoint-digital-mike-spagna-president/2025-11-04T12:44:35-05:00https://highpointdigital.com/rick-simon/2026-06-04T10:48:57-04:00https://highpointdigital.com/pinnacle-spotlight-impact-award-angel-larrimore/2026-06-22T10:43:07-04:00https://highpointdigital.com/pinnacle-spotlight-leadership-award-heidi-guglielmino/2026-02-12T09:34:21-05:00https://highpointdigital.com/pinnacle-spotlight-heart-award-jayma-rieke/2026-02-18T16:36:55-05:00https://highpointdigital.com/pinnacle-spotlight-innovation-award-john-sweigart/2026-02-26T14:01:03-05:00https://highpointdigital.com/pinnacle-spotlight-commitment-award-kevin-salvo/2026-03-02T15:10:36-05:00https://highpointdigital.com/questions-leaders-should-ask-before-adopting-ai/2026-07-13T10:25:04-04:00https://highpointdigital.com/ansley-colby/2026-06-04T11:11:35-04:00https://highpointdigital.com/caroline-duncan/2026-06-04T11:11:00-04:00https://highpointdigital.com/chris-theoharis/2026-06-04T11:10:20-04:00https://highpointdigital.com/jaime-cajayon/2026-04-10T11:25:50-04:00https://highpointdigital.com/michael-widrick/2026-06-04T11:08:54-04:00https://highpointdigital.com/odell-wilson/2026-06-04T11:08:10-04:00https://highpointdigital.com/philip-helbling/2026-06-04T11:07:24-04:00https://highpointdigital.com/highpoint-cmmc-registered-provider-organization/2026-06-22T10:48:37-04:00https://highpointdigital.com/the-hidden-cost-of-getting-cmmc-scope-wrong/2026-06-25T11:48:18-04:00