Public Service Recognition Week: Celebrating the Front Line of CX
By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in ...
Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies
Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding ...
Breaking Down Silos for Better Citizen Experience
Digital service integration is a top goal for many government agencies. Citizen expectations of ...
