Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

2018-08-16T15:52:37-04:00March 22, 2018|blog, cx, CX Resources, highpoint, In the News, LinkedIn, MaryAnn Monroe, MaryAnn Munroe, new site, news, Thought Leadership|

Best practices in communicating with citizens these days rely on omnichannel strategies. This involves understanding ...