Contact center training

Breaking Down Silos for Better Citizen Experience

HighPoint2019-01-30T13:32:44-05:00February 26, 2018|blog, citizen experience, contact center, cx, cx landing, CX Resources, digital services, LinkedIn, MaryAnn Monroe, Technology, Thought Leadership|

Digital service integration is a top goal for many government agencies. Citizen expectations of ...

The Real Benefits of Artificial Intelligence

HighPoint2018-08-21T09:49:03-04:00January 16, 2018|Artificial Intelligence, blog, chatbot, doug taylor, In the News, news, social media, Technology|

Adding AI to the contact center enables rapid information retrieval, leading to a better experience ...

Want to Improve Contact Center Training? Try a Gamification Approach

Nate Durham2018-10-23T10:36:32-04:00October 11, 2017|blog, Contact Center Training, derrick spires, doug taylor, Gamification, In the News, news, Strategy, Thought Leadership, training|

Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. ...

Contact Center Training Needs Technology and People

Nate Durham2019-05-23T14:50:13-04:00May 17, 2017|blog, contact center, Contact Center Training, doug taylor, In the News, news, training, Uncategorized|

We’ve been programmed to seek out information via technology. But certain work environments require more ...

Giving Citizen Satisfaction a Boost

Nate Durham2019-05-23T14:50:14-04:00April 21, 2017|blog, CX Resources, In the News, news, Uncategorized|

Published on The Public Manager Written by Paula Ketter The ACSI Federal Government Report 2016 reports that ...