Want to Improve Contact Center Training? Try a Gamification Approach
Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. ...
Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. ...
We’ve been programmed to seek out information via technology. But certain work environments require more ...
Here’s a scenario we’re probably all familiar with: you place a call into a customer ...