By Cal Shintani, Chief Growth Officer at HighPoint Global While the federal government hasn’t traditionally been a leader in delivering great customer experience (CX), things are changing. The current administration…
Tag: Citizen experience
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Citizen Satisfaction with Government Services Reaches 11-Year High
This article was originally published on LinkedIn by Cal Shintani, Chief Growth Officer at HighPoint Global. Every year, the American Customer Satisfaction Index (ACSI) reports on citizen satisfaction with federal government services.…
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User-centric approach to digitization is a winning strategy
Federal agencies are increasingly looking to digitization to better serve today’s citizens. Some agencies have made great strides in bringing their services online in a user-friendly way. Others are leveraging…
This Is the Best Way to Map a Great Citizen Experience
Josh Plaskoff is the director of learning and experience design at HighPoint Global. Originally published on Nextgov. On a road trip, you find yourself hopelessly lost. You spot a small…
Giving Citizen Satisfaction a Boost
Published on The Public Manager Written by Paula Ketter The ACSI Federal Government Report 2016 reports that “following three years of steady erosion ending in an all-time low score, citizen satisfaction with…
HighPoint Global to Present on “Citizen Experience (CX)” at the Customer Experience Summit
RESTON, VA – March 9, 2015 – HighPoint Global’s Senior Vice President of Delivery and Innovation, Abby Herriman, will be a featured speaker at Government Executive and Nextgov’s Customer Experience Summit…