How States Can Improve Citizen Experience Through Service Delivery

How States Can Improve Citizen Experience Through Service Delivery

How services are delivered often matters more than the services themselves.

Though the types of services—medical care, housing supplements, education, and the like—varied, citizen dissatisfaction often stemmed from how state services are delivered, rather than the services themselves.

Fortunately, state agencies can look to their federal counterparts for guidance in improving citizen experience. Read more.

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