Training & Knowledge Management
OUR OVERVIEW
Specifics About Our Training
HighPoint has 15+ years of experience delivering training products to 20,000 users while exceeding Service-Level Agreements (SLAs) and maintaining a 99.3% quality score and a 96% learner satisfaction score. HighPoint excels at providing experts with knowledge and understanding of complex healthcare policies, regulations, and privacy concerns; developing curriculum for healthcare, information technology, customer service, and regulatory compliance; providing 900+ learning products, 429+ eLearning products and 182+ instructor-led products annually; as well as producing 40+ virtual training products annually, to support complex policy changes for Medicare and Marketplace programs within 24 hours, and at times, less than 1 hour.


We incorporate the complementary methods of Human-Centered Design (HCD) (through research of trainee qualitative or subjective experiences) and Lean Six Sigma processes (through quantitative metrics of trainee performance) into our Analyze, Design, Develop, Implement, and Evaluate (ADDIE) methodology:

HighPoint uses customized, cloud-based LMSs that provide digital content management for all training media.

Develop Assessments:
Monitor and Refine:
Assess Performance:

HighPoint supports all types of Knowledge Management systems including:


