HighPoint has 10+ years of contact center optimization experience, supporting over 15 contact centers and over 15,000 Customer Service Representatives
Our Agile Development approach is team-centric, holistic from architecture and design to modernizing software development processes
Experts in designing and building platforms, mobile apps, websites, video content and social media to engage and inform citizens and federal employees
Highly skilled in providing innovative solutions for our customers, building, managing, and modernizing infrastructures for data aggregation, analysis, visualization and reporting
HighPoint has 15+ years delivering training products to 20,000 users while exceeding SLAs and maintaining a 99.3% quality score and a 96% learner satisfaction score
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