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Primescape is now part of HighPoint!

Please visit our new home here at for information on how we are elevating the citizen experience with a combination of digital transformation and CX solutions!

Recent Publications

Contact Centers Should Be at the Center of Digital Omnichannel Communication Strategies

This article was originally published on LinkedIn by MaryAnn Monroe, Director of Customer Experience. Best practices in communicating with citizens…

Citizen Satisfaction with Government Services Reaches 11-Year High

This article was originally published on LinkedIn by Cal Shintani, Chief Growth Officer at HighPoint Global. Every year, the American Customer…

HighPoint Senior Editors to Conduct a Training Session at ACES 2018 Conference

Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session about editing government documents at…