Our News

  • When a customer calls into a contact center, they want a good experience, and they […]

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  • HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer […]

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  • There’s no death knell for CSRs yet, says Doug Taylor. Forecasters have been sounding the […]

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  • HighPoint was selected as a finalist for the 2018 Moxie Award in the category of […]

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  • Caller: “I can’t figure out how to ask for a return on your website.” Customer […]

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  • Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially […]

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  • First, they don’t have to start from scratch. Federal government agencies are working to meet […]

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  • Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to […]

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  • By Cal Shintani, Chief Growth Officer at HighPoint Global While the federal government hasn’t traditionally […]

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  • Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, […]

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  • The caller is onboard. The customer service representative (CSR) is onboard. And it’s your job […]

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  • The federal government is making progress on the customer experience (CX) goals laid out in the President’s Management […]

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