HighPoint is a provider of IT and customer experience solutions to government agencies. We help citizens access healthcare, ensure that troops are fed around the world, and connect the world to US diplomacy. We elevate experiences by delivering IT services, contact center support, training, and media services to conquer today’s challenges with agility, innovation, and experience.
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By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down…
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human…
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube.…