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About HighPoint
HighPoint is a provider of IT and customer experience solutions to government agencies. We help citizens access healthcare, ensure that troops are fed around the world, and connect the world to US diplomacy. We elevate experiences by delivering IT services, contact center support, training, and media services to conquer today’s challenges with agility, innovation, and experience.
Our Services
CONTACT CENTER SUPPORT
DATA SERVICES
IT SERVICES
TRAINING & Knowledge MANAGeMENT
DIGITAL & MEDIA SERVICES
Our Certifications
Assessed at CMMI Level 3 for Development and Level 2 for Services
ISO 9001:2015 certification
HighPoint Insights
3 ways to get the most out of QA
By Scott Weddle, Director, Quality Assurance at HighPoint Global. This article was originally published by GCN. Government agencies have doubled down…
A Recipe for Customer Service Success: RTSA, CMS, and CSRs
Despite myriad opportunities to interact with companies via email, SMS, and chatbot, many customers still want to hear a human…
Video: A Powerful Tool for Connecting Citizens to Your Mission
Eighty-five percent of all Internet users watch videos online. Nearly one-third of all Internet users—a billion people—watch videos on YouTube.…
