(Indianapolis, IN) – HighPoint Digital, Inc. (HighPoint), a leader in IT and customer experience solutions in the government sector, has successfully achieved International Organization for Standardization (ISO) 9001:2015 re-certification. This accomplishment underscores the organization’s ongoing commitment to quality, continuous improvement, and customer satisfaction.

ISO 9001 is a globally recognized standard, designed to evaluate the effectiveness of the Quality Management System (QMS) and ensure compliance with both ISO 9001 requirements and internal policies.

“This certification validates HighPoint’s commitment to quality management, customer satisfaction, and continual improvement – the cornerstone of who we are as a company and the services we provide to our customers,” said Mike Spagna, HighPoint’s Executive Vice President and COO.  “It is a testament to our structured approach to quality assurance in all that we do, leading to increased efficiencies and consistency in the products and services we provide.”

The audit involved a thorough review of processes, documentation, and performance metrics. By implementing best practices throughout the audit process, HighPoint aims to enhance operational efficiency and drive continuous improvement across all departments.

This re-certification reflects HighPoint’s continued approach to quality management and its dedication to delivering exceptional value to customers and stakeholders.

For more information about our approach to quality management or services, please visit www.highpointdigital.com or use the contact information below.

Media Contact:
Communications@highpointdigital.com

About HighPoint 

HighPoint helps government agencies elevate customer and employee experiences. From contact centers and training to digital and data services, our team works with government agencies to more efficiently integrate the people, processes and technology that help government deliver on the needs of citizens and employees. HighPoint delivers services for government clients including the Centers for Medicare and Medicaid Services, Office of the Comptroller of Currency, Department of State, and the Defense Logistics Agency.

HighPoint is a privately held company founded in 2006 and headquartered in Indianapolis, Indiana. To learn more visit highpointdigital.com.

Learn more at www.highpointdigital.com.

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Please reach out to us for more information on our experience and services using this email: communications@highpointdigital.com.

We look forward to hearing from you!