Elevating Customer Experience
Creating a digital government that proactively delivers on citizens’ wants and needs is more than an addition or swap out of the current technology stack. It involves a well-planned strategy from a deep understanding of agency mission, processes and available resources.
HighPoint’s CX Solutions include:
• CX Strategy and Consulting
• Journey Mapping
• CX Data Collection & Metrics
• CX Maturity Assessment
Get In Touch
YouTube – Library of Congress 360
Youtube – FDR Memorial 360
You Tube – 360 Tour of 9/11 Memorials
GovLoop CX Guide: Defining Your Role in Government Customer Service
Government Executive – The Future Is Now – CX Issue Brief
Federal Times Editorial Whitepaper – Omnichannel ready?
Government Executive Editorial Issue Brief – Three Strategies to Improve the Citizen Experience
Executive Briefing Series: Digital Customer Experience
HighPoint is proud to help our clients elevate the citizen experience through innovative technology solutions and thoughtful planning and strategy.
Moving the CX Needle for the National Institutes of Health