Elevating Customer Experience

Creating a digital government that proactively delivers on citizens’ wants and needs is more than an addition or swap out of the current technology stack. It involves a well-planned strategy from a deep understanding of agency mission, processes and available resources.     

HighPoint’s CX Solutions include:

• CX Strategy and Consulting

• Journey Mapping

• CX Data Collection & Metrics

• CX Maturity Assessment 

Recent Publications

Here’s What Feds Can Learn About CX from Local Government

First, they don’t have to start from scratch. Federal government agencies are working to meet citizen service goals set out…

Three keys to strengthening citizen trust

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, not only acknowledged this issue—it…

Breaking Down Silos for Better Citizen Experience

  Digital service integration is a top goal for many government agencies.  Citizen expectations of digital services are based on…

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HighPoint Resources

YouTube – Library of Congress 360

Youtube – FDR Memorial 360

You Tube – 360 Tour of 9/11 Memorials

GovLoop CX Guide: Defining Your Role in Government Customer Service

Government Executive – The Future Is Now – CX Issue Brief

Federal Times Editorial Whitepaper – Omnichannel ready?

Government Executive Editorial Issue Brief – Three Strategies to Improve the Citizen Experience

Executive Briefing Series: Digital Customer Experience

Case Studies

HighPoint is proud to help our clients elevate the citizen experience through innovative technology solutions and thoughtful planning and strategy.

Moving the CX Needle for the National Institutes of Health