Elevating Customer Experience
Creating a digital government that proactively delivers on citizens’ wants and needs is more than an addition or swap out of the current technology stack. It involves a well-planned strategy from a deep understanding of agency mission, processes and available resources.
HighPoint’s CX Solutions include:
• CX Strategy and Consulting
• Journey Mapping
• CX Data Collection & Metrics
• CX Maturity Assessment
Here’s What Feds Can Learn About CX from Local Government
First, they don’t have to start from scratch. Federal government agencies are working to meet citizen service goals set out…
Three keys to strengthening citizen trust
Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, not only acknowledged this issue—it…
Breaking Down Silos for Better Citizen Experience
Digital service integration is a top goal for many government agencies. Citizen expectations of digital services are based on…
Get In Touch
YouTube – Library of Congress 360
Youtube – FDR Memorial 360
You Tube – 360 Tour of 9/11 Memorials
GovLoop CX Guide: Defining Your Role in Government Customer Service
Government Executive – The Future Is Now – CX Issue Brief
Federal Times Editorial Whitepaper – Omnichannel ready?
Government Executive Editorial Issue Brief – Three Strategies to Improve the Citizen Experience
Executive Briefing Series: Digital Customer Experience
HighPoint is proud to help our clients elevate the citizen experience through innovative technology solutions and thoughtful planning and strategy.
Moving the CX Needle for the National Institutes of Health