training

Refining the Hiring Process

Nate Durham2018-07-30T12:50:29-04:00June 14, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President|

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill ...

How to Get Lasting Benefits from Temporary Employees

Nate Durham2018-07-30T15:22:57-04:00June 12, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, training, user experience|

Hiring temporary workers for spikes in contact center demand is common. Companies across industries do ...

HighPoint Senior Editors to Conduct a Training Session at ACES 2018 Conference

HighPoint2018-04-13T20:17:22-04:00March 12, 2018|blog, conference, Editing, highpoint, In the News, news, training|

Senior Editing Manager Elizabeth LaPlante and Senior Editor Helen O’Guinn will lead a training session ...

Want to Improve Contact Center Training? Try a Gamification Approach

Nate Durham2018-10-23T10:36:32-04:00October 11, 2017|blog, Contact Center Training, derrick spires, doug taylor, Gamification, In the News, news, Strategy, Thought Leadership, training|

Well-designed games permit users to develop directed, empathic responses to carefully crafted situations and permutations. ...

Contact Center Training Needs Technology and People

Nate Durham2019-05-23T14:50:13-04:00May 17, 2017|blog, contact center, Contact Center Training, doug taylor, In the News, news, training, Uncategorized|

We’ve been programmed to seek out information via technology. But certain work environments require more ...