Public Service

HighPoint CX Leader Wins Service to the Citizen Award

Nate Durham2019-03-22T10:43:54-04:00March 22, 2019|Advanced analytics, awards, blog, citizen experience, cx, highpoint, MaryAnn Monroe, news, News & Events, Public Service, Service to the Citizen Award|

HighPoint Director of Customer Experience, MaryAnn Monroe, has been announced as a Service to the ...

Here’s What Feds Can Learn About CX from Local Government

Nate Durham2018-10-19T14:04:51-04:00August 30, 2018|Advanced analytics, blog, citizen experience, CoE, contact center, cx, cx landing, CX Resources, digital services, Federal Centers of Excellence, highpoint, In the News, MaryAnn Monroe, news, Operations, Public Service, Thought Leadership, user experience|

First, they don't have to start from scratch. Federal government agencies are working to meet ...

Three keys to strengthening citizen trust

Nate Durham2018-10-19T13:45:27-04:00July 9, 2018|Advanced analytics, blog, citizen experience, CoE, cx, cx landing, CX Resources, highpoint, In the News, MaryAnn Monroe, news, Organization, Public Service|

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, ...

Public Service Recognition Week: Celebrating the Front Line of CX

Nate Durham2018-08-13T11:51:55-04:00May 7, 2018|Advanced analytics, blog, citizen experience, cross-agency priorities (CAP), cx, In the News, LinkedIn, MaryAnn Monroe, news, Public Service, Public Service Recognition Week, Thought Leadership|

By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in ...