Organization

HighPoint Renews CMMI Appraisals

Nate Durham2019-05-23T14:17:04-04:00December 20, 2018|Advanced analytics, achievements, blog, cmmi, cx, highpoint, In the News, news, Organization, Press Releases, Reston Virginia|

Company appraised at Maturity Level 3 for development and Maturity Level 2 for Services as ...

HighPoint Operations VP to Speak at ICMI Contact Center Demo

Nate Durham2020-05-19T15:43:55-04:00October 31, 2018|Advanced analytics, blog, conference, contact center, Contact Center Training, doug taylor, event, Gamification, highpoint, news, News & Events, Operations, Organization, Vice President|

HighPoint Vice President of Operations, Doug Taylor, is scheduled to speak at the International Customer ...

Three keys to strengthening citizen trust

Nate Durham2018-10-19T13:45:27-04:00July 9, 2018|Advanced analytics, blog, citizen experience, CoE, cx, cx landing, CX Resources, highpoint, In the News, MaryAnn Monroe, news, Organization, Public Service|

Citizen trust in the government is near an all-time low. The President’s Management Agenda (PMA), released March 20, ...

Refining the Hiring Process

Nate Durham2018-07-30T12:50:29-04:00June 14, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President|

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill ...