magazine

Digitization brings changes to CSR training

Nate Durham2018-08-08T09:55:18-04:00August 8, 2018|Advanced analytics, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Digital, digitization, doug taylor, highpoint, In the News, magazine, news, Operations, Thought Leadership, training, user experience|

Ever-growing numbers of contact centers are embracing digital channels to provide customers with access to ...

Refining the Hiring Process

Nate Durham2018-07-30T12:50:29-04:00June 14, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President|

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill ...

How to Get Lasting Benefits from Temporary Employees

Nate Durham2018-07-30T15:22:57-04:00June 12, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, training, user experience|

Hiring temporary workers for spikes in contact center demand is common. Companies across industries do ...