Making Scripts Understandable Is as Easy as A-E-I-O-U

2018-07-30T15:31:17-04:00June 27, 2018|Advanced analytics, blog, citizen experience, contact center, Contact Center Training, cx, CX Resources, Editing, Helen O'Guinn, highpoint, In the News, indiana, news, Plain Language, Thought Leadership, training|

The caller is onboard. The customer service representative (CSR) is onboard. And it's your job ...