Federal Centers of Excellence

HighPoint Adds CX Leader to Accelerate Federal Contact Center Transformation Efforts

Nate Durham2021-04-15T12:12:47-04:00April 15, 2021|Advanced analytics, citizen experience, contact center, Contract Vehicle, cx, cx landing, CX Resources, Federal Centers of Excellence, In the News, news, News & Events, Press Releases|

Herndon, VA – April 15, 2021 – HighPoint, a provider of IT and customer experience ...

Here’s What Feds Can Learn About CX from Local Government

Nate Durham2018-10-19T14:04:51-04:00August 30, 2018|Advanced analytics, blog, citizen experience, CoE, contact center, cx, cx landing, CX Resources, digital services, Federal Centers of Excellence, highpoint, In the News, MaryAnn Monroe, news, Operations, Public Service, Thought Leadership, user experience|

First, they don't have to start from scratch. Federal government agencies are working to meet ...

New Guidance Gives Federal Agencies a Clear Roadmap to Delivering Great Customer Experiences

Nate Durham2019-03-29T10:53:38-04:00July 25, 2018|Advanced analytics, blog, Cal Shintani, citizen experience, cx, Federal Centers of Excellence, highpoint, LinkedIn, news, Strategy, Thought Leadership, user experience|

By Cal Shintani, Chief Growth Officer at HighPoint Global While the federal government hasn’t traditionally ...

Federal Centers of Excellence, Improvements in CX are on Track

Nate Durham2018-09-24T10:30:00-04:00June 25, 2018|Advanced analytics, blog, Cal Shintani, citizen experience, CoE, cx, Federal Centers of Excellence, highpoint, In the News, LinkedIn, news, Technology, Thought Leadership|

The federal government is making progress on the customer experience (CX) goals laid out in the President’s Management ...