employee engagement

Four Best Practices for Onboarding New Contact Center Employees

Nate Durham2018-09-19T10:33:53-04:00September 19, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, john loughlin, news, Operations, Thought Leadership, training, Vice President|

Hiring and onboarding new employees are processes that no contact center manager takes lightly, especially ...

Refining the Hiring Process

Nate Durham2018-07-30T12:50:29-04:00June 14, 2018|Advanced analytics, blog, careers, citizen experience, contact center, Contact Center Training, cx, CX Resources, employee engagement, employee experience, highpoint, human resources, In the News, interviews, john loughlin, magazine, news, Operations, Organization, social media, Strategy, training, Vice President|

How to identify the best-fit candidates for your center. What leader wouldn’t love to fill ...

It’s Really Not About Foosball and Free Lunch: Digging Into Employee Engagement

HighPoint2018-03-20T13:02:47-04:00January 17, 2018|blog, citizen experience, cx, CX Resources, doug taylor, employee engagement, employee experience, highpoint, In the News, news|

This article was originally published in CustomerThink. By Doug Taylor, Senior Director, HighPoint Global When ...