In elementary school, we learned how to look at the dimensions of things. If we wanted to find the volume of a rectangular object (say, a brick), we needed to…
Category: CX Resources
How States Can Improve Citizen Experience Through Service Delivery
How services are delivered often matters more than the services themselves. A recent McKinsey survey of 17,000 citizens across 15 states revealed that citizens are often dissatisfied with services delivered by state…
Improve citizen experience through cross-agency collaboration
Federal agencies have been working diligently to improve citizen customer service and meet expectations set by both the federal administration and citizens themselves. In previous columns, I’ve described the different…
Josh Plaskoff Publishes "4 Myths of Citizen Experience"
4 MYTHS OF CITIZEN EXPERIENCE Josh Plaskoff is director of learning and technology service development at HighPoint Global Any time we face new challenges that require a shift in thinking,…
HighPoint & Federal Times Partner on CX White Paper called, "Transforming the Citizen Experience"
Read the full version here.
HighPoint Global to Present on “Citizen Experience (CX)” at the Customer Experience Summit
RESTON, VA – March 9, 2015 – HighPoint Global’s Senior Vice President of Delivery and Innovation, Abby Herriman, will be a featured speaker at Government Executive and Nextgov’s Customer Experience Summit…