cross-agency priorities (CAP)

Public Service Recognition Week: Celebrating the Front Line of CX

Nate Durham2018-08-13T11:51:55-04:00May 7, 2018|Advanced analytics, blog, citizen experience, cross-agency priorities (CAP), cx, In the News, LinkedIn, MaryAnn Monroe, news, Public Service, Public Service Recognition Week, Thought Leadership|

By MaryAnn Monroe, Director of Customer Experience, HighPoint Global Since 1985, the first week in ...

Citizen Experience Takes Center Stage in Public Sector

Nate Durham2018-08-02T14:00:53-04:00May 1, 2018|Advanced analytics, awards, blog, Cal Shintani, citizen experience, cross-agency priorities (CAP), cx, GovExec Customer Experience Summit, highpoint, LinkedIn, news, Thought Leadership|

The goal of improving citizen experience (CX) within the public sector is gaining momentum, in ...